rude staff tat lincoln location, elevated to office manager CINDY WHO would not call back to discuss issue, 2nd time this same staff was extrememly rude, would not provide her name, and gave me vaccine reports that were not current knowing I'm traveling across US and need to board the airline
I’m calling in this morning to try to see if my pet is due for vaccine since I will be traveling with my pet.
The person who picked up the phone who has an accident would not provide me with her name. This is the same staff who was very rude the last time I had to contact this office in which she hung up on me
After experiencing the same redness because my pet in 2022 received rabies vaccine by accident when the vet tech was informed at the appointment and the rabies vaccine was given. Now its not even uploaded in the chart, why, you are expecting my pet to get at the vaccine again
I want to elevate this staff’s conduct as this is completely unacceptable hanging up on patients and not providing her name when asked when she is told that the office manger needs to be spoken with about her conduct
When I asked her to inform me she can’t brainstorm or assist why the vaccine is not showing, is this not her job as a receptionist
Office manager please call me
DESPITE ME ASKING FOR ELEVATIONS TO CINDY'S SUPERVISOR SINCE CINDY WILL NOT CONTACT ME. I GOT A LETTER THAT MY PET WILL NOT BE A PATIENT AT THIS VET
have never written a bad review on social media until this one. I have been going to Napa River Pet Hospital for years for vet service and also boarding service. I have been forgiving in the steady decline of service and competency until this week. I brought a puppy in for final puppy shots. I have had the puppy for 2 weeks, so I was following up on the last vaccine in the series. In short, while there, I heard my puppy screaming. When he was handed back to me, the little guy was crying continuously, trembling. I dismissed it as baby behavior, however I did ask if it was his screaming I heard. Technician responded it was. He did not scream during the shot, but after the shot he "screamed and carried on when he realized it hurt." Her words.
It seemed to me as though the technician had vaccinated carelessly and the puppy was in extreme pain all that afternoon, all night, and until 3 p.m. the next day. I called NVH to report this and also wanted to come in to get medication to ease his suffering. I was informed it will be an add'l office visit charge of $60 plus the medication. I objected to the office visit charge. I informed them the puppy was unusually uncomfortable with pain as a result of the vaccine. I asked to speak directly with the vet, he refused and would only communicate through the receptionist. I expressed my dissatisfaction to the receptionist and expressed I intended to comment on social media this experience . I was told I could call the office manager, if I chose. Next, I looked at the receipt to make note on my puppy's AKC registration of his microchip number. NVPH had either neglected to chip him, or had failed to note it on the receipt. I e-mailed requesting the microchip number. When I had not heard back, I called. The receptionist informed me she was not allowed to talk to me. Shocking lack of customer service responsibility.
In addition, I had requested in the past to see the kennels where they would board my dogs. I was told it was not convenient, to come some other time. I had tried 2 more times to see the boarding facility, was told the same, bad timing. During the last fateful visit, I again requested to see the boarding accommodations. I was shown the kennels. I consider them barebones, but that's my personal taste.
I might add when I made this last appointment for final puppy shots, the receptionist said twice "So you are coming in for castration and vaccine." When she said this to me, I replied TWICE "No castration." So final straw for me. I assumed the poor prior experiences were a glitch. In retrospect, the decline of competence has been steady. I hope I can prevent anyone else AND THEIR PET from having a like experience.
