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Jana Baxter (Mountain Lakes, NJ)

Jana Baxter

Jana Baxter
Average 3/5.0 (6 Ratings)
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Mountain Lakes, NJ 07046
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Services Offered

Animal Type

Cats
Dogs
Small Animals

Pet Parent Reviews

Level of trust in their decision making
Jana Baxter
Average 3/5.0 (4 Ratings)

How well the veterinarian listens and answers questions
Jana Baxter
Average 3/5.0 (4 Ratings)

Spends appropriate amount of time with you
Jana Baxter
Average 3/5.0 (4 Ratings)

How well the veterinarian explained medical conditions
Jana Baxter
Average 3/5.0 (4 Ratings)

Got urgent care appointment as soon as you needed
Jana Baxter
Average 3/5.0 (4 Ratings)

Veterinarian talked to about preventative care
Jana Baxter
Average 2.8/5.0 (4 Ratings)

Receptionists at this office courteous and helpful
Jana Baxter
Average 3/5.0 (4 Ratings)

Would you recommend this veterinarian to friends and family
Jana Baxter
Average 3/5.0 (4 Ratings)

Office cleanliness
Jana Baxter
Average 3/5.0 (4 Ratings)

Wait times as expected
Jana Baxter
Average 3.7/5.0 (3 Ratings)

Pet Parent Survey Comments


Alicia
Feb 2 2021 12:55 PM
I went to Petco today for my new puppy’s vaccines and from the start Mrs. Baxter was very rude. She instructed one of the assistance to lay on my puppy to hold him down he started flailing and screaming at the top of his lungs I asked her if I could just pat his head to calm him down because he’s afraid of new people and she said “NO STAY BACK ”I then informed her that I have been fully vaccinated against Covid if that makes her more comfortable and she responded “well I haven’t” After several unsafe attempts and manhandling I’m still not sure if my puppy actually received the vaccines. This is not someone I would ever let handle my dog again.

Maria
Oct 10 2020 5:30 PM
Dr. Baxter was amazing and patient with our cat, we really appreciated how gentle and sweet she was.

J. Henry
Oct 10 2020 2:23 PM
I took my dog to Banfield Hospital three times before I met Dr. Baxter. I was extremely frustrated because my dog's condition hadn't improved after the previous visits. Dr. Baxter was very patient. She recommended a few different treatments to improve my dog's condition. Happily, my dog has improved. Thank you Dr. Baxter!

J. Henry
Oct 10 2020 4:37 PM
I took my dog to Banfield Hospital three times before I met Dr. Baxter. I was extremely frustrated because my dog's condition hadn't improved after the previous visits. Dr. Baxter was very patient. She recommended a few different treatments to improve my dog's condition. Happily, my dog has improved. Thank you Dr. Baxter!

S. Arde
Sep 9 2020 1:16 AM
I went to PetCo today to get immunization shots for my puppy. Jana Baxter was rude from the get go. She literally grabbed my dog right out of my hands. When I told her that my puppy is scared of new people since she is just a couple of months, Dr Baxter completely ignored me, refused to answer any questions and just began injecting her with shots without even explaining what she was doing. I was obviously upset but she ignored me and kept brushing me off. My puppy was howling like I have never heard before. At the end she just pushed some paperwork at me and that was that. When I came home I saw that my puppy was bleeding from the area where she received injections. I’ve never been treated this poorly in my life. It has been 10 hours since the appointment and my puppy is still whimpering- stay as far away from Dr Baxter as you can. She is a horrible vet and even worse person!

Rate This Veterinarian

Level of trust in their decision making
How well the veterinarian listens and answers questions
Spends appropriate amount of time with you
How well the veterinarian explained medical conditions
Got urgent care appointment as soon as you needed
Veterinarian talked to about preventative care
Receptionists at this office courteous and helpful
Would you recommend this veterinarian to friends and family
Office cleanliness
Wait times as expected

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